Consumer trends to know to nail the digital experience in 2023

Consumer spending is down across the board. That means retaining existing customers is more important than ever, and a frustration-free digital experience is a key differentiator for higher retention.

In this panel discussion, experts from FullStory, AB Tasty, and Zion & Zion share tips on getting the most value from your digital experience data to optimize the online experience and keep customers happy.

Hear from FullStory Solutions Engineer Kelsey Crane on critical 2023 consumer study insights that reveal important emerging trends like:

• The most crucial element of a great digital experience, according to consumers

• The digital issues consumers find most frustrating (and make them most likely to abandon)

• Which industries are nailing digital experiences—and which need to step up their game