Consumer survey: The state of digital shopping 2022

Each year, consumers depend more and more on digital experiences to meet their needs. And the market is responding: new and improved digital offerings are born every day. As this year’s state of digital shopping survey reveals, companies operating in largely digital spaces can’t afford to be reactive anymore–they have to be proactive in building a superior customer experience in order to stay competitive.

In this report, you will learn:

• What are the most common reasons shoppers leave a website or mobile app?

• If a shopper leaves your digital property, what are the chances they’ll return?

• Are there proactive measures you can take to discourage frustration and churn?

Start here to understand what your organization can do to meet–and exceed–customer expectations.