Director, Communications & Analyst Relations

This role can performed remotely within the United States.

At FullStory, we’re helping businesses of every size optimize their digital experiences to improve the websites and apps we all use every day. We’re building a dynamic Marketing team where every new team member has a chance to directly influence our bold pursuits.

The Marketing team is looking for a Director of Communications to share the FullStory story with the world. We have big aspirations—which means getting our name and mission out there across an array of mediums.

Reporting to the CMO, you’ll lead global external communications including executive communications, analyst relations, crisis communications, and more. You will partner with internal teams and our PR agencies to shift FullStory’s external perception through strategic storytelling. You are able to flex between the strategic and tactical, understanding how to shape our brand’s narrative over time while also rolling up your sleeves to execute day-to-day.

Exceptional communicators need only apply!

 In a typical day, you might:

• Design and implement global communications strategies that get media and influencers engaged in Fullstory’s growth narrative and differentiation

• Oversee media training for spokespeople across the company to uncover and establish unique points of view that advance our narrative and increase our relevance to core audiences.

• Create and edit content for executive communications and thought leadership, including narratives, messaging, briefing docs, scripts, talking points, press releases, and bylines.

• Work with cross-functional counterparts in product, engineering, marketing and other organizations to understand Fullstory’s product roadmap, appropriately position its significance in the market, and devise communications plans and strategies based on business goals.

• Build an analyst relations program and invest in relationships with key analysts at top-tier analyst firms. Deliver on-going AR program activities such as analyst briefings, events, inquiries, reporting and other core program tactics.

• Collaborate with Marketing, Product Marketing, executives, and other cross-functional teams to create programs and plans that will drive analyst awareness of Fullstory’s products and services.

• Own measurement, reporting and continuous improvement of communications programs

• Build and maintain productive relationships with journalists, media outlets and industry influencers.

Here's what we're looking for:

• Has a bachelor's degree in public relations, journalism, marketing, or a related field.

• Has experience in tech PR and corporate communications, including managing PR for a fast-growth SaaS business.

• Has experience creating strategic communications plans and in-house PR programs that drive successful outcomes and are tied to our overall company objectives and marketing strategy.

• Has experience managing and overseeing external PR/media agencies to amplify communications programs.

• Has experience leading analyst relations and working with Tier 1 analyst firms.

#LI-DNI

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.