Manager, Revenue Operations

This role can be performed remotely within the United States.

Our Revenue Operations (RevOps) team is charged with building and maintaining a world class go-to-market engine through a combination of software, process, and policy. Our Product, Finance, Sales, and Customer Experience teams rely on this mission-critical tech stack to serve our customers and monitor progress against our KPIs. This constantly evolving ecosystem of systems and processes must keep pace with FullStory’s growth and best practices from across the industry.

As Manager, Revenue Operations, you will report directly to the Head of Revenue Operations, managing our existing team of RevOps Managers. You will own the prioritization of the Operations team with a clear understanding of all projects and initiatives coming from the business, acting as the point of contact between stakeholders and team.

In a typical day, you might:

• Manage and lead a team of Revenue Operations professionals including, sales/revenue performance measurement, account segmentation, voice of customer, and revenue team dashboards.

• Use Jira Project Management to direct operational priorities connected to new business, customer acquisition, and customer retention/growth.

• Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.

• Assess, scope, and position key transformational efforts that need to be executed against to drive the changes needed for to achieve our business goals.

• Collaborate with other departments such as product, pricing, and customer success, to identify and implement process improvements using data and analytics to measure and improve performance.

Here's what we're looking for:

• Experience managing a team of Revenue Operations professionals.

• Experience using Salesforce CRM and Salesforce CPQ experience in a revenue operations, sales operations, or similar.

• Experience using data-driven insights to create plans of action for revenue, partnerships, and customer success.

• Experience in sprint planning and using ticketing systems (e.g. Jira).

• Experience using BI tools (e.g. Looker), CPQ (e.g. Salesforce), Sales tech stack (i.e. Gong, Seismic, Zoominfo, Clari, Jira, etc.), and excel/google sheets/google docs.

The impact you will have in 6 months:

• Align priorities with the RevOps Managers and streamline the intake and assignment of new projects to the team.

• Communicate best practices to the organization on how, when, and where to allocate the workload for operations team members, ensuring the most efficient use of their time.

The impact you will have in 12 months:

• Consistent and timely responses on all requests coming to the Operations team with clear KPIs, next steps and understanding prior to solutions being built (Striving for Operational Excellence).

• Unified faith and SLAs from stakeholders regarding all projects inflight and on deck based on an in-depth knowledge of business process and FullStory operations.

#LI-Remote #LI-CD1

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.